Refund Policy

Can I return or exchange items?
Items may be returned for store credit, excluding shipping costs. Please reach out to us at returns@ternpaks.com within 7 days after receiving your item to request a return or exchange.

What items are elegible for a return?
Items enclosed in their original packaging, unworn, unused, and with tags, purchased from our website and with receipt or proof of purchase.

Exceptions and non-returnable items
Items purchased on sale, gift cards, special orders and custom items are not elegible for returns. 

How do I initiate a return?
Contact us at returns@ternpaks.com within 7 days of receiving your item, and we will take it from there. Items sent back to us without first requesting a return will not be accepted.

Help, there is an issue with my order!
Please inspect your order upon receipt and contact us immediately at returns@ternpaks.com if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Send us an email at returns@ternpaks.com if you have additional questions or concerns about your specific item.