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FAQ

Email: hello@ternpaks.com

Unfortunately, we are unable to provide gift wrapping. We are happy to offer a personalized note with your purchase. Please select ‘This is a gift’ when ordering and follow the instructions.

All major credit cards (Visa, Mastercard, American Express, Discover), ApplePay, PayPal.

For all inquires about large orders of our products, please send an email to sales@ternpaks.com.

Our products are designed for all kids 3-100 years old, anyone with an active imagination!

Currently, all Ternpaks products are available on our website. As we add partners, we will update this space with links and all necessary information.

Cost: We are pleased to offer free shipping on orders over $100. We are pleased to provide flat rate shipping for all U.S. domestic orders.

Shipping charges for orders under $100 are calculated and displayed at checkout. Costs are based on selected shipping options, order weight, and destination.

Timeline: All orders will be shipped within 2 business days of placing order. We ship via UPS, Fedex, and DHL for international orders.

Tracking Order: An email will be sent when the order has shipped with tracking information.

**Please note that COVID-19 has caused shipping delays. We are taking extra precautions during this time. Thank you in advance for your patience.

Can I cancel or make changes to my order?

We cannot guarantee any cancellations or changes once your order has been placed. Orders that have already shipped cannot be changed or canceled. We are sometimes able to make changes to orders that have not yet been shipped. If you are unsatisfied with your order, our customer support team will be happy to arrange a return shipment. Please contact us at hello@ternpaks.com.

Can I return my order?

Items may be returned for store credit, excluding shipping costs, as long as they are unused and in the original packaging. Please contact us at returns@ternpaks.com to begin your return.

What is TernPaks commitment to the safety of the products?

From product development through production and distribution, your children’s safety and comfort is our highest priority. All of our products comply with the Consumer Product Safety Improvement Act (CPSIA). Each product has been rigorously tested to meet and exceed all applicable federal children’s product safety requirements. We apply strict safety and quality standards to each of our products, which are tested by certified independent third-party laboratories to verify compliance with all the rules, regulations, and guidelines specific to each region our products are sold.

If you have any additional questions, please email us at hello@ternpaks.com.

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